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Setting Up Your Authenticator

 

How do I set up the authenticator app?

1. Download an authenticator app on your mobile device. Popular options include:

  •    Google Authenticator
  •    Microsoft Authenticator
  •    Apple Passwords
  •    Authy
  •    Any other TOTP-compatible authenticator from your device’s app store

 

2. Set up in your account:

  •    Navigate to “MY ACCOUNT” in the menu bar
  •    Select “TWO FACTOR AUTHENTICATION”
  •    Scan the displayed QR code with your authenticator app
  •    Enter the 6-digit code from your authenticator app to confirm setup
  •    Store your backup codes in a secure location

 

Which authenticator apps are supported?

We support all standard TOTP (Time-based One-Time Password) authenticator apps, including:

  • Google Authenticator
  • Microsoft Authenticator
  • Apple Passwords
  • Authy
  • Any other TOTP-compatible authenticator

 

What happens when I get a new phone?

Different authenticator apps handle device transfers differently:

  • Google Authenticator: Use the built-in transfer feature to move accounts to your new device
  • Microsoft Authenticator: Sign in to your Microsoft account on the new device to restore your codes
  • Apple Passwords: Your codes will sync automatically through iCloud
  • Authy: Install Authy on your new device and sign in to restore your tokens

 

If you can’t transfer your authenticator:

  1. Before switching phones, temporarily disable two-factor authentication
  2. Set up a new authenticator app on your new device
  3. Re-enable two-factor authentication with your new device

 

Why did you discontinue SMS verification?

We discontinued SMS verification due to several security concerns:

  • SMS messages are not encrypted and can be intercepted
  • SIM swapping attacks can compromise SMS-based verification
  • Network vulnerabilities can allow message redirection
  • SMS delivery is not always reliable

Authenticator apps provide significantly better security through encrypted, offline code generation.

 

What if I lose access to my authenticator app?

If you lose access to your authenticator app:

  1. Use your saved backup codes to sign in
  2. Contact our support team if you’ve lost both your authenticator and backup codes
  3. You’ll need to verify your identity through additional security measures

 

Can I use multiple authenticator apps?

Yes, you can set up multiple authenticator apps simultaneously for backup purposes. However, we recommend using one primary app and storing backup codes securely instead.